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Fresher Hiring For Customer Service @ "Groupon" in Bangalore

About Company

Name: Groupon

Website: www.groupon.com

Job Details:


Education: Any Graduate

Experience: 0-4 Years

Job Location: Bangalore

Walk-in On 12th to 23rd Feb (No Weekends) 2017 Between 9:30 AM to 11:30 AM @ Bangalore

Job Description:

Customer Service Voice

Respond to email and chat from our current and future subscribers, ranging from simple usage

questions to unique circumstances that come up with a specific offer

Be a first point of contact to handle and resolve customer complaints.

Resolve customer issues in a timely and consistent manner

Manage time and productivity to meet daily individual and team ticket targets

Stay current with knowledge of internal ticketing system, customer portals, back office databases,

Groupon redemption procedures, and specifics around different types of merchant features

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer

emails and chat

Research information and troubleshoot problems using available resources.

Skills and Qualification:

Previous professional experience in a customer service capacity, preferably in a high volume,

transactional environment Strong written and verbal communication skills

Skilled and eloquent in writing.

Strong communication and interpersonal skills.

Ability to work under pressure and adapt quickly to adverse situations.

Experience in e-commerce or back office environment will be an added advantage

Comfort in a computer based role for up to 8 hours a day

Ability to work in any shift based on business needs.

ommunication: Excellent Verbal and Written Communication is mandatory

Work Timings: Night Shift -predominantly

Transportation: Cab Provided

Dress Code: Casuals

Work Envy: Flexible and Friendly

Work Location: Bangalore

Education: Any UG / PG should be completed

Notice Period : Immediate Joiners preferred

Contact Person: Prakash - TA Team (HR)

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