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Fresher Hiring For Associate/Senior Associate @ "GlobalLogic" in Gurgaon
About Company
Name: GlobalLogic Website: www.globallogic.com
Job Details:
Education: Any Graduate
Experience: 0 - 3 Years
Job Location: Gurgaon
Walk-in On 9th to 11th Jan 2017 Between 10:00 AM Onwards @ Gurgaon
Job Description:
Associate/Senior Associate
Interesting and challenging work in a large and dynamically developing company.
Exciting projects involving newest technologies.
Professional development opportunities.
Excellent compensation and benefits package, performance bonus program.
Modern and comfortable office facilities.
Job Responsibilities:
Provide chat, email support to resolve user problems with proactive troubleshooting.
Follow predefined (as trained) support procedures and policies.
Master the use of our support channels, processes & tools.
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward
improving internal efficiency, resolution rate, and customer satisfaction.
Effectively and judiciously escalate issues with clear communication.
Support team lead/ manager when required.
CSAT/resolution rate initiatives.
Ability and willingness to quickly complete large volumes of work with high quality.
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc)
using various channels of internal communication regarding Partner issues.
Desired Profile:
Preferred to have 1 year of relevant work experience in product support via Chat & email.
Strong analytical, problem-solving and troubleshooting skills.
Capable of thinking critically.
Attention to detail with the ability to complete a large volume of work quickly and independently.
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to
innovate and suggest process improvements).
Excellent written communication skills in English for email and chat support channels.
Open to work in 24*7 environment including holidays.
Enthusiasm for customer service.
Good keyboarding skills.
Team player with very good interpersonal skills and forward-looking attitude.
Open to ideas/feedback.
Venue Address
GlobalLogic Technologies Limited,
ASF Insignia SEZ Private Ltd, Grand Canyon Building,
14th floor, Block D&E, Off Gurgaon Faridabad Road,
Tehsil Sohna, Gwal Pahari, Gurgaon - 122003.
Contact Person: Priyank Dixit
For Future Reference.
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