Fresher Hiring For Technical Support Engineer @ "GlobalData" in Hyderabad
About Company
Name: GlobalData
Website: www.globaldata.com
Job Details:
Education: Any Graduate
Experience: 3 - 8 Years
Job Location: Hyderabad
Walk-in On 12th May 2018 Between 09:00 AM Onwards @ Hyderabad
Job Description:
Technical Support Engineer
Minimum 3 - 7 years experience with strong communication skill.
Candidate must have exp. In overseas client facing support for at least two years, US/UK
preferred.
Telephonic desktop support, , user and group creation, Network printer installation, troubleshooting
Shared & NTFS Permissions, AV management, software & driver installation, backup & recovery,
VPN configuration.
Resolving start up and login problems, Desktop performance and optimization, resolving browser,
Outlook configuration & troubleshooting and internet connection, Wi-Fi issues, troubleshooting DNS
& DHCP issues.
Understanding of TCP/IP protocol, IP addressing, networking & VLAN concept and cabling is must.
Manage and troubleshoot windows server and client operating systems and related software
applications.
Knowledge of networking concepts/ technologies and system security is must.
Manage, monitor and troubleshoot Microsoft Windows 2008/2012 servers in domain environment.
Software & Hardware installation, maintenance, up gradation and troubleshooting of Windows 7,
windows server 2008/12, MS SQL Server 2008/2012, IIS, Visual Studio 2010/14.
Manage and troubleshooting of ADS, GPO, DNS, DHCP, WDS/WSUS & VPN.
Excellent troubleshooting skill with ability to support and troubleshoot elevated queries
independently.
Must have knowledge and exposure to virtualization technologies, VMWare ESXi/vSphere/vCenter,
desktop virtualization, troubleshooting etc.
Experience in managing Sophos/ MacAfee AV with EP management, exposure to DLP and data
security desirable.
Good communication skills with ability to communicate effectively with technical and non -
technical issues with colleagues at all levels within and outside organization.
Familiarity & working knowledge of excel is must.
Candidate Profile:
Candidates working with call center/overseas telephonic L1/L2 support preferred.
Candidates are required to work in US night shift, good communication skill.
Candidates with overseas experience in voice based support with two years experience can also
apply.
Excellent troubleshooting skill in multiple domain environment, AV and security.
Proficient in managing and troubleshoot server/desktop level queries independently.
Understanding of share and NTFS permission.
Responsible for routine LAN administration, maintenance, troubleshooting identifying risks and
issues.
Configuring and troubleshooting of DNS/DHCP/WDS/WSUS.
Monitor network services, check logs and audit management.
Responsible for monitoring performance and conformance to standards, work ethics, company
policies and professional conduct.
Other Details:
Anyone who has attended the interview in last Six months, Please do not apply.
Contact Details
Contact Name: Naveen
Contact Number: 91-40-66166766
Venue Address
GlobalData, GD Research Center Pvt Ltd.,
3rd Floor, MSR Block, Krishe Sapphire Building,
Madhapur, Hyderabad - 500081,
Landmark - Opposite to Nandini Cafe.
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