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Fresher/Exp Hiring For Technical Support / Customer Suppport @ "Genpact" in Hyderabad
About Company
Name: Genpact
Website: www.genpact.com
Job Details:
Education: Any Graduate Including, BE, B-Tech, BCA, B.Com and Other Technical Graduates
Experience: 0 � 4 Years
Job Location: Hyderabad
Walk-in On 8th Mar 2017 Between 10:00 AM to 04:00 PM @ Hyderabad
Job Description:
Technical Support / Customer Suppport
Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
Excellent communication skills.
Any customer service/voice experience
Sales Oriented � Needs to know how to upsell additional products.
Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate
effectively.
Document & add new issues/solutions to Knowledge Management Repository.
Utilize professional techniques to retain & delight customers.
Use of soft skills � Listen, Empathy, Courtesy etc.
Provide quality service & resolve concerns efficiently & professionally.
Venue Address
Shah Celebrations, Opposite Pillar No 44,
Rethibowli Circle, Mehdipatnam, Hyderabad,
Telangana 500016.
Click Here To Apply
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