Exp Hiring For Software Engineer @ �GXS� in Bangalore About Company Name: GXS Website: www.gxs.com Job Details Education: B.E/B.Tech Experience: 1+ Year Location: Bangalore Job Description Software Engineer Provide basic to intermediate technical production/applications support and assistance for GXS customers who use a cross section of GXS applications. Works independently to gather information, pose workarounds, carry out necessary research, and provide an in-depth analysis to resolve production/application issues, customer requests and inquiries, escalating to a lead or manager when appropriate. Interact, respond, guide and work with GXS Tier 2 personnel, who would be our key clients, and from whom problems trickle down to Tier 3 personnel. When the opportunity presents itself and it is appropriate, works with a team or individually, to educate and empower the customer to understand how to perform tasks and investigations on their own. Provide on-call support [24x7] for high priority critical problems, when situation demands. Provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution. Click Here To Apply
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