Exp Hiring For Software Engineer @ �GXS�
in Bangalore
About Company
Name: GXS
Website: www.gxs.com
Job Details
Education: B.E/B.Tech
Experience: 1+ Year
Location: Bangalore
Job Description
Software Engineer
Provide
basic to intermediate technical production/applications support and assistance
for GXS customers who use a cross section of GXS applications.
Works
independently to gather information, pose workarounds, carry out necessary research,
and provide an in-depth analysis to resolve production/application issues,
customer requests and inquiries, escalating to a lead or manager when
appropriate.
Interact,
respond, guide and work with GXS Tier 2 personnel, who would be our key
clients, and from whom problems trickle down to Tier 3 personnel.
When the
opportunity presents itself and it is appropriate, works with a team or
individually, to educate and empower the customer to understand how to perform
tasks and investigations on their own.
Provide
on-call support [24x7] for high priority critical problems, when situation
demands.
Provide
severity and scope analysis of issues, inquiries and requests; maintaining
ownership until resolution.
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