|
|
Exp Walk-in For Technical Support Engineer @ "GSS Infotech" in Hyderabad
About Company
Name: GSS Infotech Website: www.gssinfotech.com
Job Details:
Education: Any Graduate
Experience: 2 - 7 Years
Job Location: Hyderabad
Walk-in On 11th to 13th June 2016 Between 11:00 AM to 05:00 PM @ Hyderabad
Job Description:
Technical Support Engineer
Handle calls & provide effective solutions and maintain FCR as per Clients expectation.
Monitor emails and respond to the customer with effective solutions within SLA.
Experience in working windows.
Problem Solving and Responding to Customer Need.
Follow-up daily on all the open incidents.
Escalating incidents according to SOPs if they are not resolved.
Follow SOPs and prepare new SOPs on need basis.
Providing incident updates on open tickets to the end users.
Communication to be provided to the Management IT team on all Planned and unplanned outages.
Attending team huddles and providing process updates (if any) to the team.
Attending team meetings and training without fail.
Up- skilling by proactive learning.
MCP / CCNA / CCNP / ITIL Certification will be an added advantage.
Candidate Profile
Excellent communication skills, quick learner.
Excellent Technical skills, quick learner.
Self motivated and directed, with keen attention to detail.
Excellent written and oral communication skills.
Good Knowledge on probing and Troubleshooting IT related issues.
Venue Address
GSS InfoTech, 3rd Floor,
Brigade Towers, Financial district,
Gachibowli, Hyderabad-500032.
For Future Reference.
Click Here to Upload Your Resume on Times
Click Here to Upload Your Resume To Get More Related Jobs
|
Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.
|
|
