Fresher Hiring For Technical Support @ “GENPACT” in Hyderabad About Company Name : GENPACT Website : www.genpact.com Job Details Education : BE, B.Tech (or) others with Computers as Major preferred Experience : Fresher Location : Hyderabad Job Description Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. Document & add new issues/solutions to Knowledge Management Repository. Utilize professional techniques to retain & delight customers. Use of soft skills - Listen, Empathy, Courtesy etc. Provide quality service & resolve concerns efficiently & professionally. Successfully handle customer queries on Network/Operating Systems/MS Office/Internet Explorer related problems. Provide telephone & email based technical troubleshooting assistance. Meet customer defined levels of Quality in Operations Desired Skills & Experience Tech Graduates – BE, B.Tech, or others with Computers as Major preferred. All other other Graduates can also apply except MCA's Fresher’s or Telesales/Customer Support/Technical Support in a BPO – 12 months onwards Well developed Negotiation skills (Verbal & Written). Must possess knowledge of:- Internet Explorer, Windows NT / 95 / 98 / 2000 / XP & TCP/IP (Networking) Flexible to work in 24/7 shifts Click Here For Further Details & Apply
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