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Exp Hiring For Associate Systems Engineer @ "Fidelity" in Chennai
About Company
Name: Fidelity
Website: www.fidelity.com
Job Details:
Education: B.E/B.Tech/M.E/MCA
Experience: 1-3 Years
Job Location: Chennai
Job Description:
Associate Systems Engineer
Provide guidance, assistance, coordination and follow-up on client questions, resolves problems or
malfunctions of systems applications, hardware and software.
Handle routine problem calls and e-tickets.
Take ownership and responsibility for multiple issues at the same time
Document, track, interpret, evaluate and resolve inquiries pertaining to the functional operation of
all installed hardware and software products
May use support tools to troubleshoot and diagnose end user problems
May coordinate new user access and systems setup with various support groups
May perform tasks such as configuring printers, applications, email profiles, installing applications,
maintaining workstation builds.
Provide technical guidance and consults with vendors and other systems support units to identify
and resolve client problems
Follow up on specific inquiries to ensure client satisfaction
Coordinate with the end-user community, team members and various support groups when a major
problem is suspected
Candidate Profile
Preferred - BE, MCA, Graduate in Computer Science or Master's in IT
Excellent Knowledge of Windows XP/7 PC Troubleshooting
Knowledge on Outlook, Blackberry, VPN, Mac, IPad, IPhone are preferred
English language proficiency, both written and oral
Good interpersonal skills
Click Here To Apply
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