Fresher Hiring For Associate System Engineer @ "FIS" in Pune
About Company
Name: FIS
Website: www.fis.com
Job Details:
Education: B.E/B.Tech
Experience: Freshers
Job Location: Pune
Job Description:
Associate System Engineer
Monitor Service Desk tickets.
Access Management for Service Desk,
Manage customer communications and set appropriate expectations (i.e. Delivery date).
Provide regular feedback to the customer on outstanding requests,
Notify customers of alerts and outages,
Open appropriate ticket (if required) (Incident/Service request):
Assign Service Requests to appropriate area,
Manage Incidents following Critical Problem Checklist for Critical 1 events,
Provide First Call Resolution for password resets and account unlocks,
Review and follow-up on outstanding requests,
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