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Fresher Hiring For Associate Engineer @ "FIS" in Pune

About Company

Name: FIS


Job Details:

Education: B.E/B.Tech/Any degree

Experience: Freshers

Job Location: Pune

Job Description:

Associate Engineer Client Services

Acting as a service desk agent. Receiving client calls, service requests, incident and defect logging
Acknowledging the service requests/tickets in the shared mail box and making sure tickets are

solved/escalated to correct department.
Maintaining the case log statistics in desired format.
Follow-up on the open tickets and incidents with client as well as internal teams.
Monitoring the system and escalating alerts as per the SOP`s.
Performing data integrity and system morning checks for MarketMap terminal and FAME.
Working in sync with the L1 and L2 resources in the team to be well aware of the current status of

the applications and stability.

Candidate Profile

Any graduate BSC fresher can apply for this role.
Candidates passed out within past 3 years can apply.
Also candidates already working with small IT start-ups can apply.
Candidate should be good in verbal and written communication skills.
Keen on learning new technologies and technical aspects.
Candidate should be flexible enough to work in 24/7 support environment.

Click Here To Apply

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