Fresher & Exp Hiring For Support
Engineer @ “Euronet Global” in Pune
About Company
Name : Euronet Global development Center
Website : www.euronetworldwide.com
Job Details
Education : Any Graduate
Experience : 0 to 3 years
Location : Pune
Job Description
To
continuously monitor, detect and troubleshoot, Application, Infrastructure and
network issues, initiate escalation to L2 teams for issues that cannot be
resolved by GL1.
The L1
support Engineer will work in Rotational shifts during the day or night on a
weekly rotational basis.
Ensure that
all system acitivities such as file transfer, End of day banking procedures are
executed on time
Take
decisions for quick and proper resolution of issues based the operating
procedures
Analyze and
troubleshoot issues and communicate to stakeholders within the defined SLA
Update the
daily reports with accurate information on a daily basis.
Assume full
ownership for resolution of incidents and requests owned by GL1; work on the
incident and request management queue.
To perform
all tasks and activities from the daily checklist within the specified
timelines including procedures, Schedule Jobs, and incoming process/outgoing
process; file transfers, Cash fill procedure etc.
Perform
system documentation tasks and other tasks or activities related to continuous
service improvement.
Job Specification:
Graduates
or Engineers (Any discipline full time university degree)
Good
communication skills, positive attitude, good problem solving and analytical
skills.
Willingness
to work in rotational shifts (Transport facility is provided)
People with
service desk experience will be given preference
Exposure to
EFT or banking domain would be an added advantage.
Commitment
for a period of 2 years. (Training will be provided)
Contact Details
Email Address : [email protected]
Walk-in Address
5th floor, wing 2 Cluster C
EON free Zone MIDC Kharadi,
PUNE, Maharashtra
For Future Reference.
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