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Freshers/Exp Hiring For ITTE Service Engineer @ �Ericsson" in Gurgaon
About Company
Name: Ericsson India Pvt Ltd
Website: www.ericsson.com
Job Details:
Education: Any Graduate
Experience: 0 - 2 years
Job Location: Gurgaon
Job Description:
ITTE Service Engineer
Responsible for handling of Customer Trouble Tickets with responsibility for time and quality
Take responsibility that SLA/KPI objectives are being meet according to defined levels
Communicate with sub-contractors/ partners/ customers as well as with various internal units and
stakeholders
Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
More complex issues after preliminary recognition send to Back Office engineers. Amount of CTT send to BO should not exceed 20 %.
Handling of all Customer Trouble Tickets received by Service Desk.
Coordinating of activities with Field Organizations to solve customer problem.If necessary escalate CTT to Back Office Engineers.
To solve at least 20% of coming CTTs.
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