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Freshers/Exp Hiring For ICT Engineer @ �Ericsson" in Gurgaon
Job Details:
Education: Any Graduate/PG
Experience: 0 - 2 years
Job Location: Gurgaon
Job Description:
ICT Engineer
Responsible for handling of Customer Trouble Tickets with responsibility for time and quality
Take responsibility that SLA/KPI objectives are being meet according to defined levels
Communicate with sub-contractors/ partners/ customers as well as with various internal units and stakeholders
Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
More complex issues after preliminary recognition send to Back Office engineers.
Amount of CTT send to BO should not exceed 20 %.
Handling of all Customer Trouble Tickets received by Service Desk.
Coordinating of activities with Field Organizations to solve customer problem.
If necessary escalate CTT to Back Office Engineers.
To solve at least 20% of coming CTTs.
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