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Exp Hiring For Analyst @ "Ericsson" in Noida
About Company
Name: Ericsson
Website: www.ericsson.com
Job Details:
Education: Any Graduate
Experience: 1 - 3 Years
Job Location: Noida
Job Description:
Analyst
Problem Manager has to drive effectiveness and efficiency of Problem Management process Liaise
with customers.
Participating in Problem Management meetings and reviews.
Job Responsibilities:
Identify Problem Investigation, assignment issues, Acting as an initial escalation point for
day-to-day Problem Management issues.
Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon
trends Tracking open Problems and identifying any Problem that requires increased focus to meet
agreed target levels.
Providing and validating Problem resolution adhoc status reports as requested.
Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure
targets are met.
Implement a mechanism to record Known Errors within the account and the associated
workarounds.
Facilitate between Resolver groups, customers, and 3rd parties as required.
Engage with support groups to arrange for and schedule resources / actions.
Co-ordinate the investigation, so that proposals can be made with the options available.
Agreeing closure of Problem Investigations.
Developing problem management procedures, when required.
Identifying incidents with high impact to the business, high cost etc. and initiating and undertaking
service improvement programs, Enabling the business to fully accrue the benefits of having an IT
service through reducing service problems/ loss of service (which presumably cost the business
money), Better understanding of the nature of service problems.
Create awareness campaign amongst IT staff about problem Management.
Monitoring regular Problem measurements e. g. KPIs, Ensure that key Knowledge is passed from the
Problem Management process out into other processes (Ensuring that lessons learnt are recorded in
the various knowledge bases held within the account teams, and shared wherever beneficial).
Skills:
Supports Problem Manager for all Problem management activities.
Performs Problems Administration activities.
Interfaces with Field, GNOC, Engineering, PQMs and MSIP teams.
Supports Change Management process awareness and compliance.
Requirements:
Strong written/ verbal communications skillset.
Strong interpersonal and teamwork skills.
Able to work independently with minimal supervision.
Click Here To Apply
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