Fresher & Exp Hiring For Service
Engineer @ “ERICSSON” in Gurgaon
About Company
Name : ERICSSON
Website : www.ericsson.com
Job Details
Education : BE / B.Tech
Experience : 0 to 3 years
Location : Gurgaon
Job Description
Academics and Experience
Technical
college or University degree (preferably BE / BTech)
0-3 years
of experience in Technical Help Desk Environment
Roles and Responsibilities
Responsible
for handling of Customer Trouble Tickets with responsibility for time and
quality.
Communicate
with customers and with various internal units and stakeholders.
Analyze,
isolate and solve less complex fault issues as well as contribute them to
corrective actions. More complex issues after preliminary recognition send to
Back Office engineers.
Respond to
requests for technical assistance in person, via phone and e-mail
Probing
questions using available information resources
Advise
users on appropriate actions
Follow
standard help desk procedures
Log all
help desk interactions
Redirect
problems to appropriate teams or resources
Identify
and escalate situations requiring urgent attention
Track and
route problems and requests and document resolutions
Stay
current with system information, changes and updates
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