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Freshers Hiring For Tech Support Engineer I @ �EMC" in Bangalore
About Company
Name: EMC Corporation
Website: www.emc.com
Job Details Education: BCA/B.Sc(2013/2014 Passout) Experience: Freshers
Job Location: Bangalore
Job Description
Tech Support Engineer I
You will be expected to solve complex technicalissues through standard operating & diagnostic
processes using the combination of technical knowledge & analytical capabilities
It's possible that the issues impacting the customer could be mission critical, and a speedy
resolution is much appreciated. Effective communication with internal & external stakeholders is a
key success criterion in the role. Fortunately, not all problems need tobe solved from ground zero.
There is a database of searchable content on problem resolution, and you are expected to
contribute to the centralized problem identification & resolution database.
In critical & complex cases, you may assistin problem recreation & failure analysis of system
level issues, using avariety of test equipment, diagnostic tools & techniques. During your analysis,
found something important / useful? Share the experience with Field Technical Specialists,
Account Managers, Sales and other EMC co-workers.
You will also monitor and track service calls, provide call status updates at regular intervals and
communicate status to customers using appropriate tools.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
Continues to develop technical and business knowledge related to EMC products. EMC Proven
Professional Certification desired.
Candidate Profile
The candidate should have completed BCA/B.Sc(2013/2014 Passout) degree from any
recognized university.
A work integrated learning program, leading to a Master�s Degree in Software Engineering from
BITS Pilani.
Click Here To Apply
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