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Freshers Hiring For Tech Support Engineer I @ "EMC" in Bangalore
About Company
Name: EMC Corporation
Website: www.emc.com
Job Details:
Education: BCA/B.Sc
Experience: Freshers
Job Location: Bangalore
Job Description:
Tech Support Engineer I
The candidate should have completed BCA/B.Sc(2013/2014 Passout) degree from any recognized university.
A work integrated learning program, leading to a Master�s Degree in Software Engineering from BITS Pilani
You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated.
Effective communication with internal & external stakeholders is a key success criterion in the role.
Fortunately, not all problems need to be solved from ground zero.
There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
Continues to develop technical and business knowledge related to EMC products.
EMC Proven Professional Certification desired.
Click Here To Apply
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