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Freshers Hiring For Tech Support Engineer @ "EMC" in Bangalore
About Company
Name: EMC Corporation
Website: www.emc.com
Job Details:
Education: BE/B.Tech/MBA
Experience: Freshers
Job Location: Bangalore
Job Description:
Tech Support Engineer Participates in facilitating problem recreation and failure analysis at the systems level
Is responsible for sharing all problem resolution acquired knowledge with our client�s internal sales and support teams and our clients customers when appropriate
References interoperability and support matrixes as a customer support tool
Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers when appropriate
May act as the customers single point of contact for all service related activities
Escalate and explain problems with clarity to Senior and Advanced Technical Support Engineers.
Keep Manager and key personnel within RSA updated on outstanding and important issues
Compose technical solutions, for inclusion into the corporate knowledge database
Make effective use of the existing Customer Services support databases and resources internally and externally.
Search knowledge base for solutions to customer problems and utilize relevant solutions.
Ability to take on new challenges and learn new technologies
Willing to work 24X7 environment
Click Here To Apply
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