Fresher Hiring For Business Technology Analyst @ "Deloitte" in Hyderabad
About Company
Name: Deloitte
Website: www.deloitte.com
Job Details:
Education: Any Graduate/PG
Experience: 0-5 Years
Job Location: Hyderabad
Job Description:
Business Technology Analyst
Increasingly complex tax decisions can have a significant effectpositive or negativeon the future of
clients business. Our approach combines insight and innovation from multiple disciplines with
business and industry knowledge to help clients excel globally.
As a part of helpdesk team, you will be responsible for supporting application users in a Technical
support environment. You will troubleshoot and resolve issues related to enterprise web
applications. Responsibilities
This position requires significant customer contact and you must possess excellent communication,
consulting, and probing skills to effectively manage client expectations
Excellent communication skills, written and oral - confident in dealing with all levels of clients, both
internally and externally
Provide personalized customer service by responding to the needs of the customers
Enter contacts into call tracking system and manage those issues to resolution
Function in a close team environment and communicate within the team as a single unit
Knowledge sharing and work flexibility in a close team environment
Consistently meet client expectations and project deadlines
Work to develop customer service, probing, and research skills
Evaluate problems of the customers and provide logical lasting solutions
Adhering to the project and departmental standards as necessary.
Contribution to the development of such standards where required
Maintains and improves quality results by adhering to standards and guidelines; recommending
improved procedures
Refer more complex issues or reconfigurations to senior specialists
Demonstrate capability of handling high work pressure during peak seasons
For Future Reference.
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