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Fresher Hiring For Technician Technical Support @ "Dell" in Gurugram

About Company

Name: Dell

Website: www.dell.com

Job Details:

Education: B.E/B.Tech/Any degree

Experience: 0-4 Years

Job Location: Gurugram

Walk-in On 4th Jan 2019 Between 12:00 PM to 03:00 PM @ Gurugram

Job Description:

Technician Technical Support

Responsible for providing telephone support for customers on operation or maintenance of Dell

products.

Assist phone customers by diagnosing problems, and providing resolutions for technical and service

issues.

Responsible for OOW, Total solutions, YTT and In warranty extension sales.

Performs work in accordance to standardized policies and procedures.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to

correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Ensure proper escalation procedures are followed.

Responsible for customer satisfaction through effective handling of customer problems.

Work requires strong analytical ability to resolve complex technical issues in addition to effective

phone communication skills..

Skills:


Graduate Fresher can Apply (Except MCA/M.Tech)

0 to 4 years of relevant experience required.

Undergrad with 1 year of International Call Center Voice experience

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills & thorough telephone functional skills

Ability to handle stressful situations.

Ability to deal professionally with irate customers.

Venue Address:

Dell International Services,

Vipul Tech Square,

Opp Central Park,

Sector Road, Sector-43,

Gurugram 122002 (Gurgaon)

Note: Please carry a Govt ID proof.

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