Fresher Hiring For Sr. Associate/Client Tech Support @ "Dell" in Gurugram (Haryana)
About Company
Name: Dell Website: www.dell.com
Job Details:
Education: B.E/B.Tech/Any degree
Experience: 0 � 3 Years
Job Location: Gurugram (Haryana)
Walk-in to 26th Jul 2018 Between 12:00 PM to 03:00 PM @ Gurugram (Haryana)
Job Description:
Sr. Associate/Client Tech Support
Responsible for providing telephone support for customers on operation or maintenance of Dell
products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and
service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions
to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective
phone communication skills.
Candidate Profile
Freshers must be graduates.
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
Venue Address
Dell International Services,
Vipul Tech Square,
Opp Central Park,
Sector Road, Sector-43,
Gurugram � 122002 (Gurgaon)
Note: Please carry a Govt ID proof and a Photograph.
For Future Reference.
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