�Freshers/Exp hiring For Customer Care Associate @ “Dell" in Bangalore
About Company
Name: Dell International Services India
Website: �www.dell.com
Job Details:
Education: Any Graduate
Experience: 0 - 1 years
Job Location: Bangalore
Job Description:
Customer Care Associate
Candidates should possess a graduate in any discipline
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer’s complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement.
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