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Exp Walk-in For Client Technical Support Associate @ "Dell" in Bangalore
About Company
Name: Dell Website: www.genpact.com
Job Details:
Education: Any Graduate
Experience: 1 - 5 Years
Job Location: Bangalore
Walk-in On 13th to 17th June 2016 Between 02:00 PM to 04:00 PM @ Bangalore
Job Description:
Client Technical Support Associate
Responds to customer technical problems/issues related to hardware, software and networking via
e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows
guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their
technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
Candidate Profile
Should be open to work in night shifts in a 24x7 environment.
Should have excellent communication skills in English.
Should have strong technical skills.
Venue Address
Dell International Services India Pvt. Ltd.,
Divyashree Greens,No.12/1,12/2A & 13/1A,
Kormangala, Inner Ring Road,
Domlur Post, Bangalore- 560071.
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