Fresher Hiring For Client Technical Support Associate @ "Dell" in Gurgaon
About Company
Name: Dell Website: www.dell.com
Job Details:
Education: Any Graduate
Experience: 0 - 3 Years
Job Location: Gurgaon
Walk-in On 9th & 10th Aug 2018 Between 12:00 PM to 03:00 PM @ Gurgaon
Job Description:
Client Technical Support Associate
Responsible for providing telephone support for customers on operation or maintenance of
Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and
service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective
phone communication skills.
Candidate Profile
Undergrad with 1 year of International Call Center Voice experience.
Should be willing to work in shifts in a 24 x7 work environment.
Should be residing within Transport Boundaries.
Excellent telephone soft skills & thorough telephone functional skills.
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
Contact Details
Contact Name: Ellora Dutta
Contact Number: 01244579165
Venue Address
Dell International Services,
Vipul tech Square, Opp Central Park,
Sector Road, Sector-43, Gurgaon - 122002.
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
