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Fresher Hiring For Client Technical Support Associate @ "Dell" in Gurgaon

About Company

Name: Dell

Website: www.dell.com

Job Details:

Education: Any Graduate

Experience: 0 - 3 Years

Job Location: Gurgaon

Walk-in On 9th & 10th Aug 2018 Between 12:00 PM to 03:00 PM @ Gurgaon

Job Description:

Client Technical Support Associate

Responsible for providing telephone support for customers on operation or maintenance of

Dell products.

Assist phone customers by diagnosing problems, and providing resolutions for technical and

service issues.

Responsible for OOW, Total solutions, YTT and In warranty extension sales.

Performs work in accordance to standardized policies and procedures.

Applies diagnostic techniques to identify problems, investigate causes and recommend

solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation.

Ensure proper escalation procedures are followed.

Responsible for customer satisfaction through effective handling of customer problems.

Work requires strong analytical ability to resolve complex technical issues in addition to effective

phone communication skills.

Candidate Profile

Undergrad with 1 year of International Call Center Voice experience.

Should be willing to work in shifts in a 24 x7 work environment.

Should be residing within Transport Boundaries.

Excellent telephone soft skills & thorough telephone functional skills.

Ability to handle stressful situations.

Ability to deal professionally with irate customers.

Contact Details

Contact Name: Ellora Dutta

Contact Number: 01244579165

Venue Address

Dell International Services,

Vipul tech Square, Opp Central Park,

Sector Road, Sector-43, Gurgaon - 122002.

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