Exp Hiring For Tech Supt Associate @
�DELL� in Bangalore
About Company
Name: DELL
Website: www.dell.com
Job Details
Education: Any Graduate/PG
Experience: 0.6-2 years
Location: Bangalore
Job Description
Tech Supt Associate
Provides
technical guidance in activities associated with the identification,
prioritization, and resolution of reported problems by telephone.
Activities
include recognition, research, isolation, resolution, and follow-up steps.
Screens, refers, and diagnoses internal inquiries and work requests as they
relate to maintenance of personal computers utilizing experience and
understanding of Perot Systems' MIS environment.
May prepare
help desk incident reports and assist in hardware and software evaluation.
Involves
use of problem management database and help desk system.
Skills Required in Project:
6 months+
and less than 2 years of relevant experience in a technical support role
Working
Knowledge of Operating Systems such as Windows 9x, XP, NT, 2000, Novell etc
Net Typing
speed of 32 words with 90% plus accuracy.
Must be
able to speak fluent English
Must posses
excellent writing and comprehension skills
Excellent
Customer Service Skills
Knowledge
of troubleshooting PC Hardware
Basic or
Level 1 Working Knowledge of Internet Explorer, Networking, Messaging, and MS �
Office on Windows Platform
Required
Skills Excellent Email and Voice and Accent Skills - English
Working
Knowledge of Windows 9x, XP, NT, 2000, VISTA etc
Min. 1+
years of relevant experience in a Tech Support Role
Desired
Skills Microsoft Certifications (MCSE, MCP) Novell, Win95
PC hardware
Certifications a plus
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