Freshers Hiring For Software Development Analyst @ �DELL� in Bangalore

About Company

Name: Dell

Website: www.dell.com

Job Details

Education: B.E/B.Tech,MCA

Experience: Freshers

Location: Bangalore

Job Description

Software Development Analyst

To resolve Netcool Change requests/incidents.

To obtain new requirement from Client users with respect to Application requests types.

To deliver the committed Change request in appropriate time with all quality and technical expectations met.

To ensure that service requests/incidents which have been directed to email and the support chat channel are checked, logged and confirmed in accordance with the internal procedures to agreed service levels

To ensure that critical Netcool notifications are fixed/escalated to appropriate groups.

To develop a thorough knowledge and understanding of Netcool applications.

Skills :

IBM Netcool Suite of Products like Netcool Webgui, ISM, Impact.

The purpose of this role is to provide a single, central point of contact for client staff for all incidents and change service requests and all issues in respect to applications on IBM Netcool Suit of Products covering an 8 hours of support through out 5 days per week.

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