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Fresher/Exp Hiring For Customer Care Associate @ "Dell" in Hyderabad
About Company
Name: Dell
Website: www.dell.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Hyderabad
Salary: 2,50,000 - 4,00,000 P.A
Walk-in On 15th to 30th Nov 2016 Between 11:00 AM to 02:00 PM @ Hyderabad
Job Description:
Customer Care Associate
Responds to customer technical problems/issues related to hardware, software and networking via
e-mail/chat, online, social media and phone. Facilitates customer order fulfillment. Advises/educates customers within procedural guidelines to ensure a complete solution to their
technical or service questions. Provides direct product/service advice and guidance to customers. Identifies, researches and provides input on unique or recurring customer problems. Remains knowledgeable of Dells product line, current industry products and technologies. Focuses on delivering a positive customer experience according to Dell standards. Identify customer needs / requirements and recommend solutions Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support. Fields inbound contacts (voice/email, etc.) for both internal and external customers. Responsible for pre-sales and/or post-sales service to customers.
Candidate Profile Should be open to work in rotational / night shifts in a 24 by 7 environment. Should have an excellent communication skills.
Note: Interested candidates can walk In with an updated copy of resume, 1 photograph and any
photo id proof at below mentioned address
Venue Address
Dell International Services Behind Cyber Gateways,
Opp Deloitte Drive, Hitech City, Hyderabad
For Future Reference.
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