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Exp Hiring For Associate/Senior Associate @ "Cvent India" in Gurgaon

About Company

Name: Cvent India


Job Details:

Any Graduate

Experience: 1 - 4 Years

Job Location: Gurgaon

Walk-in On 14th Feb
2017 Between 01:00 PM to 06:00 PM @ Gurgaon

Job Description:

Associate/Senior Associate

The responsibilities of this position includes following up with delinquent B2B clients through

collection calls and emails in a fast paced goal oriented collections department.

The incumbent shall be required to provide customer service regarding collection issues, process

and review account adjustments, resolve client discrepancies and short payments, recommendation

for write off, customer account reconciliation reports and assist US & India Team in Negotiations

with these clients.

Must communicate & follow up effectively with sales department regarding customer accounts on

a timely basis and help resolve billing related queries received from internal parties and clients

through emails and phone calls.

Job Responsibilities:

Strategize collection activities to maximize cash receipt.

Accountable for reducing delinquency for assigned accounts / portfolio.

Use skip tracing techniques to locate customers.

Follow up and Negotiations with delinquent customers: Helping in high-level negotiation with

delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent

notices to overdue accounts via emails.

Aid in Decision Making: Actively interact with US team and help in delinquent customers related


Participate in team planning meetings.

Meet defined department goals and activity metrics.

Recommend accounts be shifted to an external collection agency and to be written-offs.

Billing Inbox and Inbound Calls.

Answer the internal and external email queries received in the billing Inbox.

Taking care of Billing Inbound calls along with rest of the collection team.

Reporting: Tracking assigned project performance and weekly & monthly reporting to the direct


Candidate Profile:

Must be proficient in MS Excel and MS Word.

Should have strong oral and written English communication skills.

Should possess excellent Account/ Portfolio Management Skills.

Strong attention to detail, goal oriented and should possess problem solving capabilities.

Ability to prioritize and manage multiple responsibilities.

Out-going and self-motivated. Knowledge of any accounting platform not required but will be a


Venue Address

Cvent India Pvt. Ltd.,

19th Floor, Building # 14,

Tower C, DLF Cyber City,

Phase-2, Gurgaon 122002.

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