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About Company:
Computer Sciences Corporation (CSC)
Job Details:
Skills Required : L1 Semi Technical Support
Experience Required : 2 - 5 Year
Job Location : Hyderabad
AREAS: Service Desk - L1 [WFM] Level Desktop Support
Date of Walk-in: 13-Nov-11
EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA :
If your profiles suits to the below requirement, please directly walk in to the below venue. [Also send your profile to [email protected]]
All positions are based out of Hyderabad.
Specifications for Service Desk Professionals:
L1 Support [WFM] - Semi Technical Process
Required Skills:
Exp: 18 Months to 4 yrs [After Completion of Graduation]
Excellent Communication Skills
Basic Desktop troubleshooting knowledge
Graduation from reputed University
Ability to work in 24/7 shift Environment
Job Description:
Candidate will be responsible for assigning and redirecting tickets
Involved in Workflow /queue coordination
Follow up on tickets for closure
Validating the closure
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Candidate should be open for 24/7 Environment, Any project.
Walkin Date : 13 November 2011 Time : 10:00 a.m - 03:00 p.m
Contact Details:
Contact HR: Sai Krishna Murthy
Email: [email protected]
Walkin Venue :
Computer Sciences Corporation,
Building # 4, Mindspace, Raheja IT Park
Hi-tech City, Hyderabad.
Land Mark: Beside to IBM Building.
For Future Reference.
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