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Exp hiring For Customer Support Engineer @ �Cisco" in Gurgaon
About Company
Name: Cisco Systems India
Website: www.cisco.com
Job Details:
Education: Any Graduate
Experience: 3 - 8 years
Job Location: Gurgaon
Job Description:
Customer Support Engineer
Candidate should possess a graduate in any discipline
Understanding and troubleshooting skills on:
Routing and Switching Technology.
MPLS and its advanced topics like L2VPN , TE etc
Platform 7600 , GSR , ASR903 and ASR9k.
should have the ability to drive Priority Calls (Network Down Situation) with internal and external stakeholders.
Also should have the ability to deliver on time Network Problem Resolution (Restoration of services)
and provide Root Cause Analysis to Customer.
Trending Analysis relating to HW and SW defects.
Strong presentation skills
Deliver Training to customer.
Work closely with Accounts team for Operational Business Review and Quarterly Business Review.
Knowledge sharing within Team.
Strong understanding of business impact of technology on customer network.
Be able to articulate value-add to customer.
Participate in Innovation and excel for business prospects.
Click Here To Apply
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