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Fresher/Exp Hiring For System Engineer @ "Capgemini" in Kolkata
About Company
Name: Capgemini
Website: www.capgemini.com
Job Details:
Education: Any Degree
Experience: 0-1 Year
Job Location: Kolkata
Job Description:
System Engineer
Provide best-in-class customer service,
problem resolution and technical troubleshooting to
customer queries
over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, and Technology
vertical.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Candidates should possess any degree from recognized university
Candidate Profile
Should have excellent communication and English speaking skills
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Click Here To Apply
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