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Freshers Hiring For Service Desk Analyst @ "Capgemini" in Bangalore
About Company
Name: Capgemini
Website: www.capgemini.com
Job Details:
Education: BE/B.Tech/MCA/M.Sc
Experience: Freshers
Job Location: Bangalore
Job Description:
Service Desk Analyst
Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
Should have an aggregate of 60% through out academics.
Must be comfortable in taking inbound/outbound calls.
Should have strong communication & analytical skills is mandatory
Must be good to have ITIL V3 certified
Must have knowledge in BMC remedy will be an added advantage
Should be ready to work in 24*7 shift
Must provide level 1 support by picking the phone calls & support for logging, tracking, Resolution
and reporting of help desk incidents and service requests
Activities must be associated with restoring normal service operation as quickly as possible and to
minimize the adverse impact on business operations, thus ensuring that the best possible levels of
service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Must have updated back-end of knowledge base of most common desktop level issues faced by
users that enables users to resolve an incident, create a request, report an incident and review the
status of submitted requests etc.
Must have knowledge on installation and troubleshooting of Windows
Should have knowledge on installation of hardware components of desktop
Should understand Forge Rock�s Identity and Access Management architecture
Click Here To Apply
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