Fresher Hiring For Service Desk Analyst @ "Capgemini" in Bangalore
About Company
Name: Capgemini Website: www.capgemini.com
Job Details:
Education: B.E/B.Tech/Any Graduate
Experience: 0-2 Years
Job Location: Bangalore
Job Description:
Service Desk Analyst
Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and
reporting of help desk incidents and service requests
The activities associated with restoring normal service operation as quickly as possible and to
minimize the adverse impact on business operations, thus ensuring that the best possible levels of
service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Candidate Profile
Must be graduate
Must be comfortable in taking inbound/outbound calls.
Strong communication & analytical skills is mandatory
Good to have ITIL V3 certified
Knowledge in BMC remedy will be an added advantage
should be ready to work in 24*7 shift
Skills & Experience:
Must have updated back-end of knowledge base of most common desktop level issues faced by
users that enables users to resolve an incident, create a request, report an incident and review the
status of submitted requests etc.
For Future Reference.
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