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Fresher Hiring For Service Desk Analyst @ "Capgemini" in Bangalore

About Company

Name: Capgemini

Website: www.capgemini.com

Job Details:


Education: B.E/B.Tech/Any Graduate

Experience: 0-2 Years

Job Location: Bangalore

Job Description:

Service Desk Analyst

Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and

reporting of help desk incidents and service requests

The activities associated with restoring normal service operation as quickly as possible and to

minimize the adverse impact on business operations, thus ensuring that the best possible levels of

service quality and availability are maintained

Should also provide accelerated response to the executive users within the customer organization

Candidate Profile

Must be graduate

Must be comfortable in taking inbound/outbound calls.

Strong communication & analytical skills is mandatory

Good to have ITIL V3 certified

Knowledge in BMC remedy will be an added advantage

should be ready to work in 24*7 shift

Skills & Experience:

Must have updated back-end of knowledge base of most common desktop level issues faced by

users that enables users to resolve an incident, create a request, report an incident and review the

status of submitted requests etc.

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