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Freshers Hiring For Service Desk @ "Capgemini" in Bangalore
About Company
Name: Capgemini
Website: www.capgemini.com
Job Details:
Education: B.Sc/BCA
Experience: Freshers
Job Location: Bangalore
Walk-in On 21st Jan 2017 Between 09:00 AM to 12:00 PM @ Bangalore
Job Description:
Service Desk
Provide best-in-class customer service, problem resolution and technical troubleshooting to
customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology
vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile
handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Candidate Profile
Should have scored 50% or above in academics SSC , HSC and graduation (aggregate of 4/5
semesters in graduation).
Only 1 year Gap between 10th and 12th or 12th and BSc/BCA in education
Must have good English written / verbal communication skills
Graduates must be from following branches only: Computer Science, Information Technology,
Electronics, Mathematics, Physics, Statistics, Chemistry
Note:
Should be open for relocation to any of the company premises in India
Should be willing to work for any of the Business Units/ Service lines
Documents required:
Updated Resume
2 Passport sized photographs
1 photo identity proof
Photocopy of Certificates and Mark sheets of 10th, 12th, UG � all Semester marksheets,
PDC (ONLY 2016)/Degree Certificate
Black or Blue Ball point pen
Venue Address
RMZ Ecospace, building � 6B,
Pritech park,
Bangalore � 560037
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