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Fresher Hiring For Associate/Senior Associate @ "CSS Corp" in Chennai

About Company

Name: CSS Corp

Website: www.csscorp.com

Job Details:


Education: Any Graduate

Experience: 0 - 5 Years

Job Location: Chennai

Walk-in On 5th to 13th Apr 2018 Between 12:00 PM to 05:00 PM @ Chennai

Job Description:

Associate/Senior Associate

The Customer support representative will be responsible for identifying the issue with the

customers and routing them to the available engineer, when necessary.

They will create, manage tickets for the issues that the customer contacts.

They will act as the first point of contact before the customer reached the TAC.

The team will also ensure customer satisfaction / experience is and stays a priority.

Manage high visibility exceptions and can work with cross - functional teams to provide best

solutions.

Candidate Profile

Creation of World Wide Return Materials Authorization.

Ensuring all Premium Service orders are completed in a timely manner.

Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers.

Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers.

Updating the Salesforce ,CRM Database to document customer cases.

Notification to customers product shipments.

Escalating RMAs for additional support in a timely manner.

Provide customers with support for return products.

Follow all guidelines for processing.

Providing software download access to customers by processing Web Login requests.

Providing license to customers for software updates.

Manage high visibility exceptions and can work with cross-functional teams to provide best

solutions.

Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a

rotating schedule.

Handle L0 cases for confirmation of hardware failure and proceed with RMA.

Provide L0 level technical assistance on cases to rule out hardware errors.

Skills

Excellent Communication - for voice.

Should be able to communicate effectively.

Should possess good telephone and email etiquette.

Must be a graduate.

Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts).

Must have good customer handling skills with the ability to learn networking concepts.

Contact Details

Contact Name: Rajesh Kurshave

Contact Number: 7358596569

Venue Address

CSS Corp No: 32 A,

Ground Floor, Ambit IT Park,

Ambattur Industrial Estate, Chennai - 600 058.

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