Fresher Hiring For Technical Support Officer @ �CONVERGYS� in Gurgaon

About Company

Name: CONVERGYS

Website: www.convergys.com

Job Details

Education: Any Graduate

Experience: 1-2 Years

Location: Gurgaon

Job Description

Technical Support Officer

Provide best-in-class technical support and resolution to customer queries

Openings in Telecommunication

Talk to customers in the US     

Includes upselling to customers

Meet customer requirements through first contact resolution.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Mentor other team members and provide coaching and training.

Contact Details

Name: Reena

Email Address: [email protected]

Telephone: 9873425239

Click Here To Apply

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