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Freshers hiring For Service Desk Analyst @ �CGI" in Bangalore
About Company
Name: CGI
Website: www.cgi.com
Job Details:
Education: B.E/B.Tech/M.E/M.Tech/MCA
Experience: Freshers
Job Location: Bangalore
Job Description:
Service Desk Analyst
Candidate should be a Bachelor's/Master's Degree in any discipline
Be readily available to answer the phone to our customers in a professional and efficient manner.
Providing a positive image of the company through your role as the first point of contact with customers
To ensure that all is work carried out in accordance with ITlL Incident Management guidelines
Log calls via the appropriate call logging system and provide a high level of technical fix.
For example: Change Passwords and unlock accounts for internal and external customers where possible
To provide first line printer support for the server infrastructure
Complete courtesy call backs to the customer where required
Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
To achieve all team and personal performance goals as defined by the company
Ensure calls returned to DESK are reassigned without delay
Monitor related calls
Monitor �open� incident calls.
Click Here To Apply
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