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Exp Hiring For Associate System Engineer @ �CGI" Bangalore/Chennai
About Company
Name: CGI
Website: www.cgi.com
Job Details Education: B.E/B.Tech/MCA/Others Experience: 0.6 - 3 Years
Job Location: Bangalore/Chennai Job Description
Associate System Engineer
Candidate should possess any degree from a recognized university. Respond to requests for technical assistance, research reported incidents using available
information resources The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported
by the Client (via call, email, chat or through a web portal). Appropriate use of available tools (remote takeover, knowledge base, ticketing tool,
communication tools) / Diagnose and resolve technical hardware and software issues Log all service desk contacts within the incident management tool Document all troubleshooting steps and resolution activities within the incident management tool
/ Follow standard help desk procedures Assign non-resolved incidents or service requests to the appropriate support team Proper assignment of tickets (ticket coding and �assign to' groups) Ticket Follow-Up: Daily monitoring and action of individual queues Identify and escalate incidents requiring urgent attention and action Stay current with system information, changes and updates Adherence to schedule / compliance for attendance.
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