Fresher Hiring For IT Customer Support Analyst @ �CA Technologies" in Hyderabad
About Company
Name: CA Technologies
Website: www.ca.com
Job Details Education: B.E/B.Tech
Experience: Freshers
Job Location: Hyderabad
Job ID: 20704
Job Description IT Customer Support Analyst Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets. Provide highly visible customer support through the performance of onsite installation, as well as
overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and
systems. Provide support services to employees with information technology issues involving applications or
data, and educational technologies. Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel,
and provides case status updates to management and end-users. Candidate Profile Candidate should possess B.E/B.Tech degree from a recognised university. Strong communication and interpersonal skills. Basic office equipment and Microsoft Office. Has solid foundation in many of the critical IT competencies
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