Fresher Hiring For Associate
IT Customer Support Analyst @ �CA Technologies� in
Hyderabad
About Company
Name: CA Technologies
Website: www.ca.com
Job Details
Education: B.E/B.Tech
Experience: Freshers
Location: Hyderabad
Job Description
Associate IT Customer Support
Analyst
Technical Skills:
Knowledge
of operational Incident/Problem management tools such as Service Desk, etc.
High level
of proficiency in supporting Microsoft (Windows 7, Windows XP) Operating
Systems and MS office products.
Have a good
understanding and experience in PC Hardware Troubleshooting (Preferably Dell,
Lenovo)
Very good
knowledge and experience on Laptop/Desktop Imaging process in Corporate
environments (How to build a system from scratch).
Have an
understanding of LAN/WAN setups in offices.
Soft Skills:
Excellent
customer service and follow-up skills, passion for exceeding customer
expectations.
Excellent
interpersonal skills.
Ability to
navigate effectively within the organization to obtain resources needed to
perform duties.
Excellent
oral and written communication skills and the ability to work as part of a
team.
Ability to
develop strong business relationships.
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