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Freshers/Exp Walk-in For Hardware/Network Engineer @ "Bar Code" in Mumbai
About Company
Name: Bar Code India Ltd Website: www.bcil.co.in
Job Details:
Education: Any Graduate
Experience: 0 - 2 Year
Job Location: Mumbai
Walk-in on 16th & 17th Nov 2016 at 10:00 AM Onwards @ Mumbai
Job Description:
Hardware/Network Engineer
Dealing with incoming faults in a professional, courteous manner over the phone and via email.
Conducting full and through diagnostics with end users to enable first point of contact fault
resolution.
Ensuring all faults are progressed & cleared within SLA, escalating to other internal and external
teams as appropriate.
Managing faults through their entire lifecycle from the first point of contact through to resolution,
proactively keeping the customer informed of progress.
Diagnosing and resolving problems to the customers satisfaction.
Maintain and develop own knowledge and skills to assist with first time fault resolution.
Identify and escalate repeat issues or service risks into service management teams, Sharing
knowledge with team colleagues.
Manage a number of scheduled tasks for customers, designed to ensure that the customers.
Venue Address
Bar Code India Ltd,
5 C 4, Gundecha Enclave, Kherani Road,
Next to Saki Naka Post Office, Saki Naka,
Andheri (East), Mumbai 400072.
For Future Reference.
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