Fresher & Exp Hiring For Technical Supp Analyst @ “BMC SOFTWARE” in Pune

About Company

Name: BMC SOFTWARE

Website: www.bmc.com

Job Details

Education: Bachelor’s Degree

Experience: 0 to 2 years

Location: Pune

Job Description

Skills Required:

• Knowledge of Remedy AR System or CMDB

• knowledge and understanding in Windows/UNIX system L2 level

• knowledge and understanding of Database Administration, Oracle, SQL, DB2 etc. – L2 Level

• Exceptional trouble shooting ability

• Proven customer service management expertise

• Excellent written & verbal communication

• Ability to learn and effectively utilize Customer Support tools/resources

• Proactive in learning new versions, products, modules

Experience/Education Required/Desired:

• BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications

Duties/Responsibilities of Position:

• Respond to and resolve all customer inquiries (via phone, e-mail, web)

• Maintain high level of customer satisfaction

• Maintain clear and concise ticket documentation with all required data and fields

• Escalate service requests and issues appropriately

• Exercise independent thought within defined procedures and practices

• Manage priorities and act on factors that create priorities

• Prepare for and support new products within technical area

• Generate Knowledge Base entries

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