Fresher & Exp Hiring For Technical Support Analyst @ �BMC Software� in Pune

About Company

Name: BMC Software

Website: www.bmc.com

Job Details

Education: BS degree

Experience: Fresher/Exp

Location: Pune

Job Description

Technical Support Analyst

Respond to and resolve all customer inquiries (via phone, e-mail, web)

Maintain high level of customer satisfaction

Maintain clear and concise ticket documentation with all required data and fields

Escalate service requests and issues appropriately

Exercise independent thought within defined procedures and practices

Manage priorities and act on factors that create priorities

Prepare for and support new products within technical area

Generate Knowledge Base entries

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