Fresher & Exp Hiring For Team
Member @ �Aon Hewitt� in Gurgaon
About Company
Name: Aon Hewitt
Website: www.aonhewitt.com
Job Details
Education: Any Degree
Experience: 0-0.6 Years
Location: Gurgaon
Job Description
Team Member
The Team
Member handles incoming calls from our clients' employees, answering their
questions and sorting out issues relating to their healthcare benefits, 401K
savings, life benefits, retirement plans, LOA, Payroll, other human resource
related services.
Team Member will use active listening,
probing, play-back, and style-matching skills to evaluate the customer's needs.
Key Role and Responsibilities:
Certified
on HM, DB and DC domains
Provide
answers to the customer questions and concerns on the incoming calls in service
center
Resolving
queries and concerns with 100% accuracy
Ensures
timely and accurate service delivery at defined productivity levels
Ensures
First Time Resolution to customers
Maintain
documentation of SOPs/Operating Instructions
Key Role and Responsibilities:
Certified
on HM, DB and DC domains
Provide
answers to the customer questions and concerns on the incoming calls in service
center
Resolving
queries and concerns with 100% accuracy
Ensures
timely and accurate service delivery at defined productivity levels
Ensures
First Time Resolution to customers
Maintain
documentation of SOPs/Operating Instructions
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