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Fresher Hiring For Multiple Positions @ "Amdocs" in Pune

About Company

Name: Amdocs

Website: www.amdocs.com

Job Details:

Education: Any Degree

Experience: 0-2 Years

Job Location: Pune

Job Description:

Associate Technical & Business Operations Analyst

You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with

relevant teams for resolution.

You will ensure that all required ticket information is available for further analysis (for example,

screenshot of error and customer ID) and run methods and procedures to provide resolution to

known/recurring issues.

You will use your skills to effectively use the existing knowledge base and documentation for quick-

win and first-level resolution.

You will perform queue management for assigning tickets to other teams, and follow up for timely

resolution while keeping track of SLAs.

You will ensure timely resolution or escalation within the agreed SLA. This includes creating a

positive customer support experience and build strong relationships through problem understanding,

communicating promptly on progress, and handling customers with a professional attitude.

Candidate Profile

Only Non-Engineers. Not looking for BE/B.Tech./MCA for this role.

Years of Exp.: 0 to 2 max.

Non Engineering Graduates only i.e., BCA/B.Sc./ B. Com./ B.A./ MCS/BCS/MCM/MBA/M.Sc. etc.

Fresher candidates should fulfill the below criteria:

Should be 2016 passouts only.

No Gap in Education

55% and above in 10th, 12th, Graduate and Post Graduation (if applicable)

Skills:

Should have basic knowledge of SQL and UNIX

Good Analytical skills

Good with MS-EXCEL

Good communication skills (involves communication with clients and site stakeholders)

Telecom Domain / Revenue Assurance experience will be preferable.

Candidate should be open to work in 24 * 7 environment.

Click Here To Apply

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