|
|
Freshers Hiring For Associate Analyst @ "Amdocs" in Pune
About Company
Name: Amdocs
Website: www.amdocs.com
Job Details:
Education: BE/B Tech/MCA/M Sc
Experience: Freshers
Job Location: Pune
Job Description:
Associate Analyst
Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
Should have an aggregate of 60% through out academics.
Graduates of 2016 passed outs only can apply.
Must not have any educational gap.
Should perform ticket analysis, service interruption analysis, triaging of issues, follow-up with
relevant teams for resolution.
Should ensure that all required ticket information is available for further analysis (for example,
screenshot of error and customer ID) and run methods and procedures to provide resolution to
known/recurring issues.
Should use your skills to effectively use the existing knowledge base and documentation for
quick-win and first-level resolution.
Should perform queue management for assigning tickets to other teams, and follow up for timely
resolution while keeping track of SLAs.
Should ensure timely resolution or escalation within the agreed SLA.
Should include creating a positive customer support experience and build strong relationships
through problem understanding, communicating promptly on progress, and handling customers with
a professional attitude.
Must have basic knowledge of SQL and UNIX
Should have good Analytical skills
Should be good with MS-EXCEL
Must have good communication skills (involves communication with clients and site stakeholders)
Should have telecom Domain / Revenue Assurance experience will be preferable.
Candidate should be open to work in 24 * 7 environment.
Click Here To Apply
For Future Reference.
CLICK HERE TO UPLOAD YOUR RESUME TO GET MORE RELATED JOBS
|
Note: Any Job Vacancies/Openings listed here in this website (Sreejobs.com) are verified and error free, before going to be published here. If any changes made by employers/interviewers after published here, Sreejobs.com is not responsible for such and any other consequences. We are not here to provide wrong information intentionally. Sreejobs.com will always try to provide good and genuine job vacancies information for job seeker.
|
|
