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Fresher Hiring For Virtual Technical Support @ "Amazon" in Hyderabad

About Company

Name: Amazon

Website: www.amazon.com

Job Details:


Education: Any Graduate

Experience: 0-5 Years

Job Location: Hyderabad

Walk-in On 9th to 13th Apr 2018 Between 10:00 AM Onwards @ Hyderabad

Job Description:

Virtual Technical Support

Action oriented, self-disciplined and organized
    
Effective time management skills and ability to prioritize work time to ensure productivity and

department standards
    
Ability to communicate clearly with both internal and external customers
    
Good comprehension skills - ability to clearly understand and address customer issues appropriately
    
Good composition skills - ability to compose grammatically correct, concise, and accurate written

responses
    
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook,

and Internet Explorer
    
Good typing skills
    
Well versed with different features of smart devices and application
    
Knowledge about Amazon Devices & Digital content
    
Should be flexible to work in shifts

Candidate Profile
    
Should be self-driven, motivated and task driven individual who can learn fast and operate with

minimal support from Manager and Lead.
    
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum

productivity
    
Should ensure Work-like environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.

They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:
    
Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced

environment
    
Ability to empathize with and prioritize customer needs
    
Demonstrates interpersonal skills with a diverse customer base
    
Demonstrates conflict resolution, negotiation, and de-escalation skills
    
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    
Ability to determine customer needs and provide appropriate solutions
    
Maintain regular and reliable attendance, including the daily schedule as assigned
    
Flexible with the working schedule; may be expected to work weekends, holidays and events
    
Ability to work overtime as required by business - as much as 60 hours a week, most often

occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
    
Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned
    
Ability to approach problems logically and rationally
    
Action oriented and self-disciplined
    
Organized and detail-oriented
    
Ability to quickly and effectively prioritize work time in various departments to meet business need
    
Ability to maintain composure in highly escalated situations

Qualifications required :

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Shifts: Rotational

Benefits: NSA, OT, ZETA and Internet Reimbursement

Venue Address

Raheja Mind Space, Building No:9,

10th Floor, Opposite Westin Hotel, Phase 2,

HITEC City, Hyderabad, Telangana 500081, India

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