Fresher Hiring For Virtual Technical Support @ "Amazon" in Hyderabad
About Company
Name: Amazon Website: www.amazon.com
Job Details:
Education: Any Graduate
Experience: 0-5 Years
Job Location: Hyderabad
Walk-in On 9th to 13th Apr 2018 Between 10:00 AM Onwards @ Hyderabad
Job Description:
Virtual Technical Support
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and
department standards Ability to communicate clearly with both internal and external customers Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written
responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook,
and Internet Explorer Good typing skills Well versed with different features of smart devices and application Knowledge about Amazon Devices & Digital content Should be flexible to work in shifts
Candidate Profile
Should be self-driven, motivated and task driven individual who can learn fast and operate with
minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum
productivity Should ensure Work-like environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service. Customer Focus:
Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced
environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often
occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations
Qualifications required :
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Shifts: Rotational
Benefits: NSA, OT, ZETA and Internet Reimbursement
Venue Address
Raheja Mind Space, Building No:9,
10th Floor, Opposite Westin Hotel, Phase 2,
HITEC City, Hyderabad, Telangana 500081, India
For Future Reference.
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