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Fresher Hiring For Virtual Customer Service (Work From Home) @ "Amazon" in Hyderabad

About Company

Name: Amazon

Website: www.amazon.com

Job Details:

Education: Any Graduate/PG

Experience: 0 - 5 Years

Job Location: Hyderabad

Walk-in to 15th Sep 2018 Between 10:00 AM to 03:00 PM @ Hyderabad

Job Description:

Virtual Customer Service (Work From Home)

Virtual Customer Service (VCS) - It is a Work from Home model for India CS.

VCS associates are expected to work from a home location approved by Amazon for all scheduled

hours.

It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like

environment at home location so that associates can deliver their best in terms of productivity and

quality.

Desired Skills:

Action oriented, self-disciplined and organized.

Effective time management skills and ability to prioritize work time to ensure productivity and

department standards.

Ability to communicate clearly with both internal and external customers.

Good comprehension skills - ability to clearly understand and address customer issues appropriately.

Good composition skills - ability to compose grammatically correct, concise, and accurate written

responses.

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook,

and Internet Explorer.

Good typing skills.

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with

minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum

productivity.

Should ensure Work-like environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.

They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment.

Ability to empathize with and prioritize customer needs.

Demonstrates interpersonal skills with a diverse customer base.

Demonstrates conflict resolution, negotiation, and de-escalation skills.

Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Ability to determine customer needs and provide appropriate solutions.

Maintain regular and reliable attendance, including the daily schedule as assigned.

Flexible with the working schedule; may be expected to work weekends, holidays and events.

Ability to work overtime as required by business - as much as 60 hours a week, most often

occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned.

Ability to approach problems logically and rationally.

Action oriented and self-disciplined.

Organized and detail-oriented.

Ability to quickly and effectively prioritize work time in various departments to meet business need.

Ability to maintain composure in highly escalated situations.

Other Details:

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Shifts: Rotational - Candidate should be flexible to work in a 24/7 environment.

Benefits: Sodexo,Internet Reimbursement, Night Shift allowance, Over time.

Documents to Carry:

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Venue Address

Raheja Mind Space, Building No:9, 10th Floor,

Opposite Westin Hotel, Phase 2,

HITEC City, Hyderabad 500081.

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