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Fresher Hiring For Transportation Specialist @ "Amazon" in Hyderabad
About Company
Name: Amazon Development Centre (India) Pvt. Ltd. Website: www.amazon.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Hyderabad
Walk-in On 11th to 14th Oct 2017 Between 10:00 AM to 03:00 PM @ Hyderabad
Job Description:
Transportation Specialist
A Transportation Specialist facilitates flow of information between different stakeholders (Delivery
Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves
any potential issues that impacts customer experience and delivery performance.
A Transportation Specialist provides timely resolution to the issue in hand by researching &
querying internal tools, by taking real-time decisions and having an effective communication with
the stakeholders (over phone or email).
An ideal candidate should be able to understand the issue and be able to drive Customer
Experience without compromising on time.
The candidate should have the basic understanding of Logistics and should be able to communicate
clearly in the verbal and written form.
The role will require the candidate to communicate with the stakeholders over the phone.
The transportation specialist acts as the primary interface between Amazon and our delivery
partners, so to our delivery partners- you ARE Amazon.
The transportation specialist are expected to identify Delivery Partner concerns and work on
troubleshooting delivery partner issues and provide process improvement suggestions.
Responsibilities:
Effectively communicate in a clear and professional manner at all times.
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintains or exceeds targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process
improvements.
Requirements:
Graduation/10 +2 in any specialization from a recognized university.
Excellent communication skills (written and verbal) in English language.
Ability to communicate correctly and clearly with all customers.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Self-disciplined, detail oriented and willing to work in night shifts.
Team player, flexible per business requirement, ability to quickly learn & successfully adapt in
dynamic environment.
Documents to Carry:
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Venue Address
Amazon Development Centre India Private Limited,
9th and 10th Floor, Building No.9,, Raheja Mind Space,,
Madhapur, Hyderabad, Telangana - 500081,India.
For Future Reference.
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